1. What is Stream-Cloner?
   

   Stream-Cloner is an all-in-one leading stream downloader with powerful functions and fast speed. It allows you to download online movies, TV shows, flash and capture streaming video/audio whenever you want from the Internet. With Stream-Cloner, the downloaded online movies and captured streaming video/audio can be converted to various video and audio formats for freely enjoying on various media devices in fashion.
   The downloaded online movies and captured streaming video/audio can be saved and played back directly on your PC. The captured streaming video/audio is allowed to be edited according to individual preferences such as setting the parameters of video and audio files as well as the hot keys. With this easy-to-use tool, even a novice can accomplish the desired streaming video download and capture by using the Express interface with only one click.
   
   

2. What are the main features of Stream-Cloner?
   • Downloads online movies, streaming video, online flash and interactive VOD playing on the webpage.
     
   • Captures anything playing on your PC.
     
   • Quickly runs the program anytime by right-clicking on the webpage where streaming video is played back as long as you have selected "Add items to the Internet Explorer menu" when installing Stream-Cloner.
     
   • Downloads multiple online movies or streaming video simultaneously with fast speed.
     
   • Intelligently analyzes the source video URL.
     
   • Converts the downloaded online movies and captured streaming video/audio to various formats as you desire and transports them to your media devices such as iPod, iPhone, iPhone 4, iPhone 5, iPad, iPad 2, Tablet PC, PSP, PS3, Zune, Mobile Phone, GPhone, Smart Phone, XBOX360, etc for playback.
     
   • Converts and plays multiple tasks at one time.
     
   • Playback of the downloaded online movies and captured streaming video saved on your PC.
     
   • Supports various video websites such as Youtube, IMDB, Blip.tv, Vimeo, Video.google, Movieweb, Video.yahoo¹, etc for download.
     
   • Supports all video websites including Netflix, iTunes, Redbox¹, etc for capture.
     
   • Supports various popular browsers including IE, Firefox, Opera, Chrome, Safari, etc.
     
   • Plays sound when the download is completed.
     
   • Sets the maximum analysis duration time.
     
   • Begins the unfinished task(s) when Stream-Cloner starts.
     
   • Shows the analyzing log of the source video URL.
     
   • Shows or hides the capture frame.
     
   • Sets the line edge width and line color of the capture frame.
     
   • Keeps the window to be captured topmost while capturing.
     
   • No adware or spyware.
     
   
   
3. What's the video quality of the downloaded and captured online movies with Stream-Cloner?
   

   The downloaded and captured online movies have almost the same quality as the original ones on the webpage.

   
   
4. What's the difference between the Express interface and the Main interface of Stream-Cloner?
   

   The Express interface is usually for novices to download online movies and capture streaming video/audio with only one click, and the Main interface is for advanced users to customize their downloaded online movies and captured streaming video/audio according to their personal preferences.

   
   

1. How many major functional areas are there on the main interface of Stream-Cloner?
   

   There are three major functional areas, which are "My Movies", "Download Movies" and "Capture Movies". As for "My Movies", you can manage the files through converting, playing, deleting and refreshing the finished tasks.

   
   
2. What kinds of multimedia files can Stream-Cloner download and capture?
   

   Stream-Cloner can download online movies, streaming video, online flash and interactive VOD, and capture anything playing on the webpage.

   
   
3. How to start Stream-Cloner? Do I have to run Stream-Cloner before downloading or capturing streaming video from the Internet?
   

   No, you needn't. You are free to choose whether to run Stream-Cloner or not before downloading or capturing streaming video from the Internet. You can just right-click on the webpage where the online movie or streaming video is played back and click "Download video with Stream-Cloner" or "Capture video with Stream-Cloner" to start Stream-Cloner as long as you have selected "Add items to the Internet Explorer menu" when installing Stream-Cloner.

   
   
4. Does Stream-Cloner support multiple download tasks at one time?
   

   Yes. You can download multiple online movies or streaming video at one time with fast speed with Stream-Cloner. Moreover, you can also convert and play multiple tasks simultaneously.

   
   
5. How to download online movies or streaming video?
   
   When you are not running Stream-Cloner:
   Step 1: Open the webpage where the online movie or streaming video you want to download is played back.
   Step 2: Right click on the webpage (not on the video) and then click "Download video with Stream-Cloner".
   Step 3: The URL analysis window will pop up, and the download process will begin after the analysis.
   Step 4: When the download is completed, you can find it on the "My Movies" interface.
   
   When you are running Stream-Cloner:
   Step 1: Click to add a new download task.
   Step 2: Input the URL where your desired video is played.
   Step 3: The analyzing process will begin, and the download process will begin after the analysis.
   Step 4: When the download is completed, you can find it on the "My Movies" interface.
   


6. How to capture streaming video/audio?
   
   When you are not running Stream-Cloner:
   Step 1: Open the webpage where the online movie or streaming video you want to capture is played back.
   Step 2: Right click on the webpage (not on the video) and then click "Capture video with Stream-Cloner".
   Step 3: Click to manually drag a region for capture or click to automatically pick an object for capture. If you want to set the parameters of the target video, please click to enter the "Setup" window.
   Step 4: Click to start capturing.
   Step 5: Click to stop capturing. The "Capture Video" window will pop up, and please click to complete the capture, and then you can find the captured file on the "My Movies" interface.
   
   When you are running Stream-Cloner:
   Step 1: Click and input the web address of the online movie or streaming video you want to capture to open the webpage.
   Step 2: Click to manually drag a region for capture or click to automatically pick an object for capture. If you want to set the parameters of the target video, please click to enter the "Setup" window.
   Step 3: Click to start capturing.
   Step 4: Click to stop capturing. The "Capture Video" window will pop up, and please click to complete the capture, and then you can find the captured file on the "My Movies" interface.


7. Can the downloaded online movies and captured streaming video be played back on my PC directly?
   

   Of course. As long as the download and capture tasks are finished, you can play them back from the finished task list on the "My Movies" interface directly.
   



8. Can I convert the format of the downloaded online movies and captured streaming video?
   Of course you can. After the download and capture, you can convert the format of your downloaded online movies and captured streaming video/audio to various popular video formats such as AVI, MKV, MP4, MOV, 3GP, ASF, WMV, MPG, TS, VOB, FLV, SWF and audio formats such as MP3, MP2, AC3, OGG, AAC, M4A, WMA, WAV, AIFF, AU, etc for enjoying on various media devices as you desire.


9. What kinds of media devices does Stream-Cloner support?
   You can convert the downloaded online movies and captured streaming video to various formats as you desire and transports them to your media devices such as iPod, iPhone, iPhone 4, iPhone 5, iPad, iPad 2, Tablet PC, PSP, PS3, Zune, Mobile Phone, GPhone, Smart Phone, XBOX360, etc for playback.
   
   
10. Why does the window "Do you want to capture without sound?" pop up while capturing?
    Maybe there is not any valid audio device for recording linked to your computer. If you want to capture video without sound, please just ignore it and click the "OK" button. If you want to capture video with sound, please check it in the "Setup" window and make sure the "Stereo Mix" audio device is selected. If there is not this option, please update your sound card driver and then try again.
    Click here to learn how to record audio in Windows 7.
    
    
11. What video websites does Stream-Cloner support?
    Stream-Cloner supports various video websites such as Youtube, IMDB, Blip.tv, Vimeo, Video.google, Movieweb, Video.yahoo, etc for download and supports all video websites including Netflix, iTunes, Redbox¹, etc for capture.
    
    
12. How to improve the capture quality?
    You can improve the capture quality by setting the value of "Bitrate" in the "Setup" window. The bigger the value is, the better the quality will be, but the file size will get bigger accordingly.
    
    
13. Does it support for resuming broken downloads?
    Stream-Cloner supports for resuming all broken downloads for the HTTP protocol, but not for FTP and RTMP protocols.
    
    
14. Why do I hear sound when I add a new download task?
    Video files on some websites need to be detected by simulating the playback process. During this process, it is unavoidable to hear the sound. Please turn down the system volume during the analyzing process.
    
    
15. What can the Setup window do?
    
    • Select the default video saving path.
    • Play sound when the download is completed.
    • Check update monthly.
    • Set the maximum analysis duration time.
    • Begin the unfinished task(s) when Stream-Cloner starts.
    • Automatically try again when the download task fails.
    • Show the analyzing log of the source video URL.
    • Always select the video with the maximum size after analysis.
    • Use proxy.
    • Keep the window to be captured topmost while capturing.
    • Set hot keys of the buttons "Start/Pause" and "Stop" for your convenience.
    • Set the line edge width and line color of the capture frame.
    • Set the bitrate and maximum capture time for the captured video when it is saved as the DVD or MP4 file.
    • Select the line and device for the captured audio.
      
      
16. When I want to convert the downloaded online movies or captured streaming video/audio, can I adjust some parameters of them such as codec and bitrate?
    

    Of course you can. Select the movie you want to convert on the "My movies" interface and click the "Convert" button or right click on the selected movie and click the "Convert" option to enter the "Convert" interface, and click . Then you can set the codec, bitrate, size, fps, aspect ratio for video and codec, bitrate, sample rate, channels, volume for audio.



17. When I download an online movie from the Internet, there is a prompt saying "Don't pop up this prompt again, and always download the video with the maximum size". What does this mean?
    

    When Stream-Cloner finds that there are more than one video file on the webpage where you want to download streaming video after analysis, this prompt will pop up. If you don't want this prompt to appear again, please click "Yes" or select the option "Always select the video with the maximum size after analysis" in the "Setup" window.

    
    
18. What are the system requirements for Stream-Cloner?
    

    Stream-Cloner requires the system to be configured with the following equipments.
    

    Minimum configuration:
    
    • Pentium-IV 1.0 GHz or a faster processor
    • 512MB of RAM
    • 50 GB free hard disk space (NTFS partition)
    • Windows Vista, XP

     

    Recommended configuration:
    

    • Intel Core2 1.86GHz or a faster processor
    • 2048MB of RAM
    • 50 GB free hard disk space (NTFS partition)
    • Windows Vista, XP, 7


19. How to get help?
    

    Click "Help" to enter the help menu. It contains the detailed explanations on the usage of Stream-Cloner.

1. Can you help me solve the problems about the use of Stream-Cloner?
   Of course. We'll provide satisfactory service for each of our customers as soon as possible. Click HERE and you could chat with our support team directly. We're willing to help you solve any problem about Stream-Cloner.
   
   
2. Can you answer any question about Stream-Cloner 24 hours every day?
   

   Yes. Please submit your question through Ticket System, and our support team are ready to help you at any time you need.

   
   
3. Can I download the trial version of Stream-Cloner before purchasing?
   

   Of course you can. You may download it at www.stream-cloner.com/download.html and use it as you like.

   
   
4. Does the trial version of Stream-Cloner have any limitation?
   

   Yes. The trial version can only make full download 10 times and capture 30 minutes. If you want to download and capture more, please buy a registered version HERE.

   
   
5. How can I buy this stream downloader?
   

   Simply click here to buy. Within an hour after the payment is received, a confirmation email will be sent to you. This email contains the registration code you need to register.

1. What is the difference between the trial version and the registered version of Stream-Cloner?
   

   The trial version can only make full download 10 times and capture 30 minutes.
   The registered version can download online movies and capture streaming video/audio without quantity and time limitation.



2. How to register Stream-Cloner?
   After the payment, you will receive a confirmation email containing the registration code. You can accomplish the registration by the following steps:

    

   • Run Stream-Cloner, and the registration window will automatically pop up.
   • Enter your registration email and code.
   • Click "Register".
   • If the registration succeeds, the buttons "Register" and "Buy" will disappear.
   • If you can not register Stream-Cloner in this way, please click HERE to register manually.
   
   
3. What can I do if I lose my registration information?
   

   If your registration information is lost, please click HERE to contact us and we'll help you retrieve it.

¹: Trade names including Youtube, IMDB, Blip.tv, Vimeo, Video.google, Movieweb, Video.yahoo, Netflix, iTunes, Redbox and others used above are the respective trademarks of their owners.